We recently encountered a new client who is hosted by EasyCGI. Their email was completely down (again) and there was no specific time frame when it would be back up again. So, they asked us to help. That's when the trouble began... The control panel interface to their domain did not provide access to CNAME records, did not show any way to remove existing MX records, and worst of all, they were even unable to modify the nameservers of their domain so they could leave completely.
Finally we got through another tech support representative who informed us of an alternative method to access their domain, where we were able to unlock it. Although we could proceed with changing the nameservers (which usually means a significant 1-2 day delay), the new rep did find a method to add CNAME records so we could at least implement the Google Apps account.
If you are experiencing problems with EasyCGI, then we suggest considering moving your mail services to Google Apps!
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